Tuesday 12 May, 2020
Markerstudy Insurance Services Limited (MISL), the UK’s largest MGA, has announced the promotion of Ann Pelaez, Head of Operational Performance, and Steve Smith, MGA - Head of Finance, to the senior management team.
Ann Pelaez, Head of Operational Performance
In a strategic move to strengthen this growing division, Ann will report to Dan Fiehn, Group Chief Operating Officer. Ann has been tasked with a root and branch review, incorporating latest technology and training methods to improve the customer journey and ensure business processes are streamlined and efficient.
Dan Fiehn comments; “Our customers’ experience is at the heart of everything we do and Ann is the perfect candidate to embed this further within the business. Ann has been a loyal colleague since joining Markerstudy nearly 11 years ago, and is a true customer champion; the past 18 months has seen her develop a Voice of Customer team and I’m excited to see the introduction of many new initiatives to put Markerstudy at the forefront of user experience. This promotion highlights the value and experience she brings, and I wish her every success in further shaping the operation. A huge congratulations from us all.”
Steve Smith, MGA - Head of Finance
A restructure in Group Finance has led to the promotion of Steve Smith to the position of MGA – Head of Finance and an invitation to join the Board’s Senior Management Team. Reporting to Keith Barber, Group Finance Director, Steve’s 16 years’ service with Markerstudy and Chaucer, prior to acquisition in 2015, make him ideally qualified for the role.
Steve will take responsibility for the MGA finance team (including Markerstudy Direct Limited), and is tasked with ensuring no stone is unturned in streamlining business processes and maximising efficiencies.
Keith Barber comments: “Steve joined Markerstudy nearly five years ago, as part of the Chaucer acquisition. In that time his ‘can do’ attitude has cemented him as a pivotal member of the team and this promotion is thoroughly deserved. I look forward to continuing to work with Steve and wish him every success in this enhanced role.’