Hero Image

Accessibility

Markerstudy has built this site to be accessible and usable to as many people as possible. This website is designed with full consideration of the Web Content Accessibility Guidelines (WCAG) set by the World Wide Web Consortium (W3C) as part of their Web Accessibility Initiative to facilitate equal access to people with disabilities using technologies other than standard web browsers.

 

Our aim is to ensure the way we conduct our business does not have a detrimental impact on our vulnerable customers when it comes to arranging their insurance needs. Providing good customer service to our vulnerable customers remains one of our top priorities to meet any additional needs and requirements to ensure the best outcome.

 

We take our responsibility seriously by acting in accordance with Financial Conduct Authority (FCA) guidance on how organisations should ensure the fair treatment of vulnerable customers. All of our staff are fully trained to identify vulnerable customers and provide the additional level of assistance they may require.

 

We believe in removing barriers to communication and have aimed to make our website as accessible to use as possible. We have taken the following measures to adapt our website to suit your needs.

 

Browser compatibility

Our website uses CSS (Cascading Style Sheets) to separate text for easier reading and where possible provide text alternatives for graphical content.

Navigational aids

All pages of the site are navigable with the keyboard, mouse, and other assistive devices. Customers have the option to import their own style sheet onto our website for complete ease when viewing our content.

This can be done by following these steps…

 

Internet Explorer instructions:

  1. Select ‘Tool’

  2. Select ‘Internet Options’

  3. Select the ‘Accessibility’ button

  4. Choose the corresponding checkboxes to ignore the font sizes, font styles and ignore colours

  5. Then to use your style sheet, whilst in the same window, select the checkbox ‘Format document using my style sheet’

  6. Finally select your style sheet and select ‘OK’

Please note that from stage 3 you can alternatively simply choose to ignore the site’s colours, fonts and text sizes.

Chrome instructions:

  1. Click on the Settings three dots in the top right hand corner

  2. Select ‘Settings’

  3. Select ‘Advanced’

  4. Select ‘Accessibility’

  5. Choose your settings

Adjusting Text Sizes

You can use some quick keyboard shortcuts to make the text on your screen larger or smaller.

 

If you are using a PC hold down the ‘Ctrl’ button and press the ‘+’ button to zoom in and the ‘-‘ (minus) button to zoom out. On a MAC press the Apple key ‘⌘’ and ‘+’ sign to zoom in, and the ‘-‘ (minus) to zoom out.

 

To quickly adjust the size of the text on your internet browser please follow these steps…

 

Internet Explorer instructions:

  1. Select ‘View’

  2. Then select ‘Text Size’

  3. Then choose your preferred text size

Chrome instructions:

  1. Click on the Settings three dots in the top right hand corner

  2. Select ‘Settings’

  3. Select ‘Appearance’

  4. Choose your preferred font size

Braille and audio material

If you need to have our documents in Braille, large font or audio, we’re always happy to help. Just email us at pdr@markerstudy.com with your name, address, and which documents you would like in an alternative format.

Reporting accessibility problems

We aim to make the site as accessible to as many people as possible, but if you happen to experience any specific difficulties with our pages, we welcome any feedback on how we can improve our website. If you can suggest any improvements, please let us know by calling us on 0344 873 8184 and we will try to provide you with the information that you need.

Printed material

If you would like us to receive any policy documents through the post, please contact your broker.

Contact Us

If you have experienced any accessibility issues with our digital products and services, please email us at marketing@markerstudy.com .

Privacy

Please visit our Privacy Policy if you would like more information on how we share your personal information.